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  • Jim
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    Closed my shop a few months ago. Called and closed all accounts… and ever since then I’ve still been getting a bill from Mercury Payment Systems.

    Last month they charged me an extra $280 for a yearly security fee (total BS)… and also someone decided to try and deny a charge for a delivery they received from us back in May for $30

    After calling MPS and dealing with multiple idiots and finally threatening to file a lawsuit against them, I was able to get the $280 back into my account, they just told me to fax them over the signed credit card slip (which I DID). The charge was never removed from my account, nor have I heard a single thing about it… until last week. Boom, $30 removed from my bank account! I call them up to see what the hell is going on and they just give me the run around and say I was suppose to take an imprint of the card on the delivery, the signiture doesnt do ANYTHING… THEN WHY DO THEY TELL YOU TO TAKE A SIGNITURE!!!???

    And THEN, yesterday there is ANOTHER charge for $15 taken out of my account! Just so happens I go out and get the mail and BOOM, they jack me with a $15 fee for the $30 charge back!
    ARE YOU KIDDING ME!

    Suggestions on my next course of actions?

  • CB Potts
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    I have worked with Mercury before and they are extremely knowledgeable on the different POS systems we have used, some being integrated with MPS and some not. They are a great company for customer service, knowledge and fair pricing. As with any merchant processor though, I have thought I was overcharged at times . They are willing to go through your bill with you, work with you and have a GREAT gift card program. They dont charge any transaction, swipe or monthly fees for using gift cards!

    The sales rep who signed me up did tell me about the cancellation fee and if I were to leave MPS, what to do. As long as you provide a 30 day written notice to cancel, the cancellation fee is not assessed. I have been down the this road before with other processors, so I made sure to read the terms & conditions regarding that fee.

    As long as you submit a 30 day notice to cancel BEFORE you actually cancel, there is $0 penalty fee. My guess is, the merchants who did provide that notice and were still charged had already left Mercury and then sent the notice. The 30 day notice means, you must still be processing with them for those last 30 days. Meaning, dont switch to another processor and then notify Mercury. As with any processor, they can see your daily volume and if it goes to $0 and then you send a cancellation notice, well technically you already cancelled because you are not using them anymore. Hence the 30 day notice is null and void.

    Merchants who are asssessed that cancellation fee were just too ignorant to realize that..to cancel the service, you probably need to be using that service. Not switch, then cancel.

  • Rita Lewis
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    You can go ahead and admit that you work for Mercury Mr.
    What a joke of a company.
    The cancellation process was followed to a “t” due to I have an attorney. Yet, still they took $295.00.

    I think we should all get together and file consumer lawsuits against this company.
    I am pretty sure Mercury is ran out of a garage with a filthy smoking fat man heading the wheel.

    And, I am pretty sure the filthy smoking fat man is laughing all the way to the bank.
    I wish I had RAN!

    The cool part is they will never get my business again. And, if I can help it, I will not shop etc. at any place that utilizes Mercury.

    Mercury should be black balled

    • Harry Mehlburger
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      You took the words right out of my mouth. That guy absolutely works for Mercury. I am a processor also, but at least I’m not representing otherwise. You might try to check the laws for your state. I live in Arkansas and the most you can charge someone who cancels/terminates an agreement in Arkansas is $50. Good luck!

  • http://www.facebook.com/people/Tera-Fuss/100001146548945 Tera Fuss
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    I am a hairdresser that needs to start taking credit card payments.I was going to use Square one and buy a smartphone to do so. I would appreciate your advice on what I should do/use. Thank you Tera Godwin .

    • GeraldEvans
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      Tera, I would recommend checking out my articles on both Square Credit Card Processing or Intuit GoPayment however if you will be processing over $2000 per month I would recommend calling one of the processors from our Top 5 list at the top of the page.

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