Chase Paymentech

Last Updated on September 6, 2011

Editor’s Rating
Overall Score
Rates
Dues/Fees
Customer Service
PCI Fees
Application Fee
Cancellation Fee

Chase Paymentech is one of the larger and more well known processors in the industry. Originally called Chase Merchant Services, they merged with Paymentech in 2005, becoming one of the largest processors we have come across during our reviews.

As with many of the merchant service providers we have reviewed there are typically common issues that plague both very large and very small processors. As noted with some of the smaller processors, you risk limited customer service and typically large contracts (as the costs of acquiring a customer is a large overhead for small processors). Interestingly enough we often see similar issues from very large processors, though for different reasons. Typically these issues can be classified as:

  1. Inability to Manage Expansive Sales Organization
  2. Contracts
  3. Customer Service

 

Inability to Manage Expansive Sales Organization

As a sales force grows the ability for the management team to make sure all of their employees are properly trained and able to provide superior support through the sales process is diminished. What this often results in, is that small business owners calling into these larger organizations are increasingly at risk of working with a rep that fails to fully disclose all the rates and fees associated with the account, or whether there are cancellation fees/contracts associated with the agreement. Based off many of the complaints we have found online, this is an issue that many merchants seem to be dealing with when working with Chase Paymentech.

 

Contracts

There is a standard contract length of 3 years and a cancellation fee of $350 on all Chase Paymentech accounts. If you are told differently: first, be very concerned about the sales rep you are talking to; second, be sure to examine section 10 of the contract you are sent (and remember anything crossed out or told won’t apply to your account is still a part of the contract, and will be held against you when you attempt to cancel).

 

Customer Service

While working with a large organization almost always means they will have in-house customer service, often due to their size they can be less than responsive to a small merchant’s needs. As all of their contracts are 3 years in length, there is little real need to keep all of their accounts happy and sometimes you can feel as though they are not as committed to the success of your business as you might hope. Again they are a very large organization, and considering the size have relatively few complaints, but it is something to keep in mind when reviewing processors.

 

In addition one other item that we feel bears mentioning is their terminal leasing/rental program. We have spoken about this topic before but it really upsets us when we see Merchant Service providers employing such programs. We often see small business owners unwittingly signing up for 3 year rental agreements at $30 a month. What that means is that over the course of the agreement these merchants can be paying over $1,000 for a credit card terminal. $1,000 for a credit card terminal, let that sink in for a moment. The same terminal that you could purchase and own for $150, you end up paying $1,000 to borrow. It really is a terrible practice and we advise all small businesses whether they choose to work with Chase Paymentech or not to avoid credit card terminal rental/leasing programs at all costs.

 

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Note: Before you get started here is a final piece of advice from our co-founder Gerald Evans on the importance of calling a merchant service provider and avoiding the temptation to ask for rates and quotes through email alone. Why You Should Always Call

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Website Disclosure: In an effort to ensure that we can continue to develop and deliver this website free of charge to our visitors, this website engages in affiliate relationships with some of the processors listed, and also offers advertising on the site. To learn more about this please visit our disclosure page.

About the Author

My name is Gerald Evans and I am a co-founder of CheapestMerchantAccounts.com. We launched this website in an effort to provide the world's best merchant account resource and review website. We have done extensive research on each and every provider listed and are continually working to improve our website and rankings.

  • http://indexannuity.org Jack Marrion
    Rates Not Rated
    Dues/Fees Not Rated
    Customer Service Not Rated
    PCI Fees Not Rated
    Application Fee
    Cancellation Fee Not Rated

    I completed, submitted, and paid for the Chase Paymentech merchant account application on 23 Sep. I did not anticipate any problems because I had already been approved by Chase on another merchant account earlier this year for a different web site.
    My app was followed by a phone call from Rep 1 of Chase asking me to resign the app. This I did on the 23rd. I then received notice from Rep 1 that Chase underwriting wanted me to add a much longer Terms & Conditions section on my shopping cart for this new web site than had been required on the old. This I did on the 28th. Since I had not heard anything I tried to contact Rep 1 on 4 October and was told he was no longer with Chase and that Rep 2 was now handling my account and so I emailed her on 4 October asking about the status. On 6 October Rep 2 got back to me saying the underwriter apparently was confused between my existing site at indexannuitybook.com and the site at advantagecompendium.com. I took care of that on 6 October. On 12 October I again emailed Rep 2 asking about the status of the merchant account agreement. She did not respond. Today, 13 October, I told Rep 2 I was withdrawing the application. That she immediately responded to. The process has been ineptly handled and cost me lost business.

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