Sage Payment Solutions is a relatively good sized credit card processing company, and has been in the industry for over 20 years. They are based out of Virginia and are currently rated an F by the Better Business Bureau. Having done reviews for a number of companies, we were very surprised to see the company listed as an F, however digging a little deeper while the company only has 27 complaints filed against it in the past 36 months, 5 are still unresolved which seems to be the major issue impacting their review.
Common complaints regarding Sage Payment Solutions include the most common ones levied against most credit card processors – undisclosed fees, rates increases, and the ubiquitous “early termination/cancellation fee”. While these complaints are not uncommon for many merchant service provider, the volume of complaints and the F rating by the BBB make us very wary of recommending Sage to small business owners.
If you have worked with Sage Payment Solutions and can provider your own hands on experience with them, we would love to hear from you.
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Note: Before you get started here is a final piece of advice from our co-founder Robert Evans on the importance of calling a merchant service provider and avoiding the temptation to ask for rates and quotes through email alone. Why You Should Always Call
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Advice from Fellow Small Business Owners
Sage has been adding fees every month with no explaination.
Be VARY WARY of this company!
I’ve been processing credit cards for over 20 years and Sage Payment Solutions is by far the worst company I’ve ever dealt with! Period. Their rates are too high – just compare them to Flagship Merchant Services or Chase Bank Merchant Services. Flagship and Chase both quoted us HALF the prices Sage was charging us! We went through a difficult time when an Ohio competitor/supplier withheld merchandise that was promised to us. 99% of our customers worked with us through our nightmare, but a few customers filed chargebacks. When this happened, Sage began holding back 10% of every batch as a safety reserve. We thought we had to put up with this. We didn’t know that other processors would be THRILLED to have our business. NEVER LET A PROCESSOR HOLD A SAFETY RESERVE – there are too many processors begging for your business – you never have to accept high fees or bad service from any processor. We worked out our problems, and shipped our loyal customers their goods. We answer every phone call, we offer top notch customer service, and daily we’re winning back the love that was once ours! Meanwhile, we moved on to a great processor. We have Zero day hold terms – meaning we receive our batches the very next business day after charging – try to get that from Sage! Sage refuses to give us back our $2,500.00 that they held as a safety reserve. They are white collar criminals hurting an American business who employs real people. Sage employees go home each night and watch how bad people are hurting on the news, all the while it’s people like them – people who hurt others for no reason – who are the problem! Our average ticket is $101.00. They aren’t going to get another chargeback, but if they did the odds are it would be $101.00. I told them they could hold on to $1,000.00, but that is not good enough for them – they’re keeping all of our money ($2,500.00) for 180 days. We could use this money today! Right now, we could turn it into inventory that we could sell. If you ever need to call their Risk department, or their chargeback department – GOOD LUCK. I tried for 3 days, making in excess of 50 calls and never could get a person to answer or call me back. They are a disgrace! I have phone records to substantiate every claim I’m making here. Do business with Sage Payment Solutions at your own peril.