Merchant One is a company that claims to pride itself on customer service. Unfortunately the voice of their customers speaks to a different narrative and have flooded the BBB over the past few months with complaints.
Typical complaints include:
- Poor/Very Poor Customer Service
- High PCI Compliance Fee (Not Disclosed During the Sign Up Process)
- Cancellation Fee (Not Disclosed During the Sign Up Process)
- Misrepresentation of contract length. The Cancellation/Termination fee when it was disclosed was often said to be a 1 year contract when their standard contract is actually 3 years in length (typically noted in Section 23 of their full contract)
Customer Service is only one factor in the rankings however they were also unable to make a great impression in any category.
While introductory rates were fairly competitive they were in no way impressive numbers that made us turn our heads. While often this can be a good indication of a company with few surprises later on, as the comments on the BBB and RipOff Report claim this is not the case.
Stay or Switch from Merchant One To Another Merchant Service?
Are you unhappy or happy with credit card procesor services Merchant One ? Share your comments, insights, honest opinions, service levels from merchant account Merchant One. Have you been Shutoff, Closed, Denied, Cancelled by Merchant One? What are the ratings for Merchant One? Post your experiences with Merchant One on Sales Practices, Length of Contract, Hidden Fees, Early Termination Fees, Problems with Merchant One, Chargebacks, Extra Fees, Transaction Rates, Contracts, Contacts, Support, Services Merchant One. Find lower cost merchant account processor quotes and comparisons no contract service providers that have cheaper rates then Merchant One. Leave your customer rating and review of Merchant One below.
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Note: Before you get started here is a final piece of advice from our co-founder Robert Evans on the importance of calling a merchant service provider and avoiding the temptation to ask for rates and quotes through email alone. Why You Should Always Call
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