Cayan

Cayan is quite simply the best processors we have come across.

While they do not advertise terms like “lowest rates”, or “rates as low as”, we found that when the overall cost of their accounts were compared to their peers they were considerably lower, and one of the biggest factors driving our score is their commitment to customer service.

Our conversations with their sales reps could not have gone better, and we were surprised and impressed at how much information they wanted to know about our business in order to best set up our rates. We’ve been rushed through other merchant account sales processes, Cayan seems to put a focus on actually tailoring accounts to each business/business owner.

As we mentioned before one of the biggest strengths is that they offer superior service compared to their peers, with 24 hour 7 day a week in-house technical support. This commitment to customer support is seen through both their website testimonials as well as their current A+ rating with the BBB. Those complaints that are levied against them appear as though they are actually directly at First Data and not Cayan, and are the result of merchants being flagged for suspicious activity, linked to potential fraud issues.

One of the biggest strengths of working with Cayan, is that their agreements run from month to month with no early termination or cancellation fees. Each month you have the opportunity to evaluate the costs on your statement, and the customer service you received, and decide whether or not you wish to continue working with them. They seem to honestly pride themselves on providing top of the line service and pricing to their merchants, and are willing to put their money where their mouth is and give merchants the opportunity to go elsewhere if they ever fail to live up to those ideals.

An additional hidden gem is that they offer free processing rate reviews for those merchants that are already processing with another merchant service provider, if they are unable to save your business money compared to their competitors they will pay you $100 for your time.

One last benefit and reason that we have Cayan rated so highly is their commitment to saving small businesses money. With the launch of the Durbin legislation on October 1st, Cayan updated their pricing to ensure that the savings available were passed through to their customers. While sort of a necessity with their no contract, no cancellation fee system, it is great to see a company that understands that their own success is best realized through their customers success.

We highly recommend that small business owners looking to get the best merchant account for their credit card processing needs speak with Cayan. You can visit their website to speak with a sales representative and learn more.

Stay or Switch from Cayan To Another Merchant Service?

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