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  • JOEL GUAJARDO
    Rates
    Dues/Fees
    Customer Service

    today i use the credit card processer, i found out that i was charge 3.5% instead of 2.75
    please let me know what is going on. If this is the case i will use my bank reader, with a less %, i just thought we agree on 2.75% . let me know if different or what…thanks Joel

    • http://www.OpinicusSoaps.com Laurel Redd
      Rates
      Dues/Fees
      Customer Service

      If you swipe the card the rate is 2.75 if you key it in its 3.5 +15cents,

      Its in the contract. Best thing to do is to always swipe the cards.

  • JOEL GUAJARDO
    Rates
    Dues/Fees
    Customer Service

    WE AGREED ON 2.75% AND YOU ARE ALREADY RIPPING ME OFF,
    THAT’S UNPROFESSIONAL 3.5% IS NOT WHAT I WAS TOLD, YOUR SERVICE IS
    GREAT, BUT YOU SHOULD TAKE CARE OF YOUR CUSTOMERS, THE WAY I DO.
    NO BS, JUST BE HONEST AND YOU WILL GO A LONG WAY….LET ME KNOW
    IF THERE WAS A MISTAKE OR SOMETHING,,,,,THANKS JOEL

  • CheapestMerchantAccounts
    Rates Not Rated
    Dues/Fees Not Rated
    Customer Service Not Rated

    Joel, thanks for your response. We are not Square but are a review website for individuals looking for additional information and reviews on credit card processing. Based on your experience thus far it would appear that the credit card transaction that you ran was done not using the swiper but rather keyed in through the application; this would explain why the transaction was at a rate of 3.5% rather than 2.75%. As we have explained through our review, even 2.75% is a very large cost and by working with a traditional merchant account you can expect to pay significantly less on both swiped and keyed transactions.

  • http://chandlersroof.com Cherie Hicks
    Rates Not Rated
    Dues/Fees Not Rated
    Customer Service Not Rated

    This company is terrible. They do not accept calls. Their email system does not reply with answers, just send you a FAQ page. They are holding my money and won’t call me back. I found a phone number and it’s a mssg machine saying they will call back, they don’t. It’s been a week and they have $8,000 of mine that is not going into my account. I am SOOO frustrated. Do not recommend this to any small business owner, it’s TERRIBLE!

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